Shipping & Returns


As all our products are made to order, we do not accept refunds or exchanges for change of mind. However if your item is damaged or faulty we will endeavour to resolve the problem as quickly as possible. Please email us within 24 hours of receiving your order with photographic evidence if you receive your item damaged. Item must be unused, unopened and in original packaging to be eligible for refund or exchange. 

All items are sent in a tracked 500g Satchel, if you require your purchase in a hurry please email us prior to ordering to ensure it will be possible.

Choosing Express Postage does not expedite processing and handling times - you're item will be posted within 4 business days. 

Standard Postage will have your item posted within 7-10 business days, sometimes sooner depending on volume of orders. 

Untracked postage is also available at buyers risk to a maximum order total of $20. Please note Mums and Co. holds no responsibility for lost parcels. Please allow 7-10 business days from receiving an email saying your item was posted for delivery. 

Please contact us if you have any questions regarding your order.