FAQ's


Q. How long will my order take to get to me?

A. Most of our products are pre-made and packaged ready to ship as soon as you order. However Personalised Soother Holders are made to order so they take a little longer, therefore we currently have a 3 week turn around time due to the popularity of the product. Please allow 3-5 business days for your order to arrive once you receive an email saying it has been shipped. If you require your order in a hurry please choose Express Shipping and email us with your order number so we can prioritise it.

Q. Are your products safe to use?

A. Yes! We pride ourselves on the safety of our products. All Soother Holders are made to comply to the current safety standards set out by the ACCC (DIN:EN 125856) and we independently test our own products. The silicone beads we use are made from 100% food grade silicone meaning they don't contain any nasty chemicals that could react with yours or your baby's skin. The beads don't support the growth of mould and are naturally antibacterial. Please refer to the safety card that is sent with your Soother Holder.

Q. Can my baby wear a necklace?

A. Absolutely not! Our Little Ladies range is strictly to be worn by a child aged 3+. It is a strangulation hazard for you to put a necklace on a baby younger than 3.

Q. I can't see any colour combinations that I like, do you do custom orders?

A. Absolutely! We have our colour chart listed in the 'Personalised Soother Holder' product so refer to that and contact us with your ideas and we are more than happy to work with you to make something that suits your style!

Q. Can I wash my product, if so, how?

A. Yes you can, we recommend wiping over your product with a damp cloth or antibacterial wipe. Even baby wipes work wonders! Silicone beads attract dust particles and fibres from your clothes so wipe them regularly to keep them looking nice! Please avoid submerging in water.